Why are exchange rates not updating for my organization?

We’ve identified that the issue might be related to the inactivity of the previously configured user within your organization.

What should I do to resolve this issue?

Follow these steps for a quick resolution:

1) Re-authenticate: Ensure you are logged in with the correct, active user account.
2) Navigate to the Schedule Tab: Access the schedule tab in your dashboard.
3) Click “Run and Schedule”: Initiate the update process by clicking on the “Run and Schedule” button.

I’ve completed the re-authentication and scheduling, what’s next?

Confirm the following steps to ensure a successful update:

1) Navigate to Setup: Go to the Setup section.
2) Access Scheduled Jobs: Select “Scheduled Jobs” from the menu.
3) Locate Currency Updater Job: Look for the “Currency Updater” job in the list.
4) Confirm Submitted by User: Ensure that the “Submitted by user” reflects the new, active user.

Q: What if the old user is still reflected in the “Submitted by user” field?

Follow these additional steps:

1) Delete Scheduled Job: Delete the scheduled job associated with the old user.
2) Click “Run and Schedule” again: Click on “Run and Schedule” once more to initiate the update with the correct user.

By following these steps, you should be able to resolve the issue and ensure that your exchange rates are updated seamlessly. If you encounter any further issues or have additional questions, feel free to reach out to our support team.