SALES ENGINEER

We are looking for a seasoned, hardworking, smart, and overachieving Sales Engineer with proven experience and a passion for selling technology solutions to senior executives.

You will be responsible for selling into new prospects as well as farming back into existing customers to ensure high renewal and customer satisfaction levels. Measures of success include new customer acquisition rates, renewal rates, up-selling, cross-selling, customer satisfaction and contribution to overall sales team and business success.

Responsibilities

• Support sales executives with solution selling into prospect account base
• Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles
• Model the financial business case associated with each sales opportunity
• Successfully match customer pain/requirements to proposed solutions
• Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition
• Manage all technical aspects of RFP / RFI responses
• Effectively communicate client needs to the R&D teams for future product enhancements
• Collect and document competitive intelligence

Requirements

• Proven work experience as a Sales Engineer
• Proven track record selling complex enterprise solutions, preferable in Salesforce
• Ability to forge strong, long-lasting relationships with senior executives
• Ability to creatively explain and present complex concepts in an easy to understand manner
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Excellent written and verbal communication skills
• Excellent presentation and creativity skills
• Willingness to travel
• BA/BS degree or equivalent, preferably with a numeracy base

CUSTOMER SUCCESS MANAGER

We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Responsibilities

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.

Requirements

• Communications or Marketing Degree.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.

PRODUCT MARKETING SPECIALIST

We are looking for a proactive person, wanting to undertake new challenges, with initiative. She/he will grow with the company and maybe part of its development and management in the future. You will be responsible for 

Our ideal candidate is a young professional with demonstrable creative writing skills and business technology passion. As a Content manager, you should perform well under deadlines and be detail-oriented. If you are also an expert in content optimization and brand consistency, we would like to meet you.

As a product support specialist, you will have to understand our products from a functional point of view, to be able to write and maintain the product documentation, to show through short demos their business value, and to answer questions and doubts about them.

Monitoring web traffic and metrics and social networks will be in the near future his/her responsibility.

Responsibilities

• Collaborate with the team to plan and develop site content, style, and layout
• Create and publish engaging content
• Edit, proofread and improve writers’ posts
• Develop an editorial calendar and ensure content team is on board
• Manage content distribution to online channels and social media platforms to increase web traffic
• Write product documentation 
• Deliver product demonstrations using online platforms
• Support as first-line customer inquiries, cases, or doubts. Liaise and escalate with product development for case resolution.

Requirements

• Business processes and management knowledge
• Business applications (CRM, BI and/or ERP) knowledge
• Excellent English both writing and speaking. Native or C1 Level or equivalent.
  • Very valuable fluent Spanish speaking
• Writing skills on business management topics
• Attention to detail
• Good organizational and time-management skills
• Degree in Business Management, Engineering, HRs
• Desirable Basic technical knowledge of HTML, web publishing
• Desirable hands-on experience with WordPress
• Desirable, knowledge of SEO and web traffic metrics
• Desirable, Salesforce knowledge.